Whether it is the updater not launching, or the actual program, here are some solutions to the issue you are encountering. |
Whether it is the updater not launching, or the actual program, here are some solutions to the issue you are encountering.
Solutions
The program not launching can happen for multiple reasons.
First, make sure that your computer meets the minimum requirements.
Then, try the following fixes.
Possible fixes:
Our minimum driver version is 417.35 (for Nvidia GPUs). If you want to be able to use ArtEngine, you need to have this driver installed or a more recent one. |
Some of our users have had issues when launching the build and updating the GPU drivers fixed the issues. To do so:
Make sure that you have the right C++ redistributables installed. You can download them here: https://www.microsoft.com/en-us/download/details.aspx?id=53587.
Some users experience issues with services not running if they are administrators. So make sure (if you can) that you have admin privileges when executing the build.
Re-install ArtEngine
If the above fixes still do not work, try re-installing ArtEngine.
If the previously mentioned fixes do not help, please follow the following steps and contact support@artomatix.com and attach the log files (if possible) to your e-mail:
Access the log files:
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