Whether it is the updater not launching, or the actual program, here are some solutions to the issue you are encountering. |
Whether it is the updater not launching, or the actual program, here are some solutions to the issue you are encountering.
Solutions
The program not launching can happen for multiple reasons.
First, make sure that your computer meets the minimum requirements.
Then, try the following fixes.
Possible fixes:
Error message mentions your driver may be incompatible. |
Uninstall artengine
Delete %appdata%\.artomatix folder
Install artengine
Sometimes the activation needs to be done Manually instead of Automatic to achieve connection with the server. |
Close any Unity Editor and the Unity Hub
Close ArtEngine (and check no instance is running in background from the Task Manager)
Make sure there is no Unity.Licensing.Client.exe
running from the Task Manager
Delete %APPDATA%\.artomatix\.license
(NOTE: it's a hidden file)
Delete %APPDATA%\.artomatix\.license.alf
Delete ArtEngine xml license files from %PROGRAMDATA%\Unity\Licenses
Delete ArtEngine xml license files from %LOCALAPPDATA%\Unity\Licenses
Restart ArtEngine
Begin activation steps as usual
Minimum GPU driver versionOur minimum driver version is 461.72 or later (for Nvidia GPUs). If you want to be able to use ArtEngine, you need to have this driver installed or a more recent one. |
Some of our users have had issues when launching the build and updating the GPU drivers fixed the issues. To do so:
Open up GeForce Experience (if you are using an Nvidia GPU)
Navigate to the 'Drivers' tab
Click 'Check for updates'
Click 'Download' if an update has been found
Wait for the update to be finished
Launch the program again
Make sure that you have the right C++ redistributables installed. You can download them here: https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170
Some users experience issues with services not running if they are administrators. So make sure (if you can) that you have admin privileges when executing the build.
Right Click on your desktop.
Click NVIDIA Control Panel.
Click Manage 3D Settings on the left menu.
Click on the Preferred graphics processor drop down menu under the Global Settings tab.
Select High-performance NVIDIA processor from the list.
Launch the application.
Re-install ArtEngine
If the above fixes still do not work, try re-installing ArtEngine.
If the previously mentioned fixes do not help, please follow the following steps and contact artengine-support@unity3d.com and attach the log files (if possible) to your e-mail:
Access the log files:
To access the folder, you can paste and enter this path in the default windows explorer: %appdata%/.artomatix
Then, in the 'Logs' folder, please send us the create.log and updater.log file.
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